1. What is Gagi Mart?
Gagi Mart is a UAE-based online store offering top-quality products from global suppliers at unbeatable prices.
2. Where is Gagi Mart based?
We are based in the UAE but partner with trusted international suppliers to bring you a wide range of products.
3. How long will it take to receive my order?
Shipping usually takes 7–21 business days, depending on the product and your location. Some products may arrive earlier, and you’ll receive tracking details once shipped.
4. Do you deliver across the UAE?
Yes! We deliver to all Emirates — Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
5. Will I have to pay customs duties or VAT?
Some items may be subject to customs clearance or VAT charges based on UAE regulations. These are usually minimal but are the customer's responsibility if applicable.
6. Can I track my order?
Yes! As soon as your order is shipped, we'll send you a tracking number via email. You can also track it anytime through our "Track My Order" page.
7. What if I receive the wrong or damaged product?
No worries! If you receive a wrong or defective item, just contact us within 7 days of delivery with photos, and we’ll arrange a replacement or refund.
8. What payment methods do you accept?
We accept Visa, Mastercard, and COD(cash on delivery) and other secure payment options available at checkout.
9. Can I cancel or modify my order?
If you need to cancel or change your order, please reach out within 12 hours of placing it. After that, the order might already be processed and shipped.
10. Do you offer returns and refunds?
Yes! We have a 7-day return policy. Items must be unused, in their original condition, and returned in their original packaging.
11. Why does my order have multiple tracking numbers?
Since we source products from different suppliers, you might receive multiple shipments with separate tracking numbers. Don’t worry — it’s completely normal!
12. How can I contact Gagi Mart for support?
You can email us atgagimartofficial@gmail.com, use the Contact Us form on our website, or DM us on Instagram or Facebook. We usually reply within 24 hours.